Terms & Conditions

Eligibility and Responsible Use

You must be at least 18 years old to make a booking or purchase independently. An enquiry, booking or purchase for a person under 18 must be made and supervised by that person's parent or lawful guardian, who is responsible for providing any consent required by law.

You agree to provide accurate contact, booking and delivery details, to use the website lawfully and respectfully, and not to misuse the website or interfere with its security or operation.

Our Services and Offerings

Otatva's website describes offerings that may include life coaching, holistic energy healing, mental wellness guidance, relationship guidance, numerology, business healing, NLP, mudras, crystal healing, angel healing, pendulum dowsing, tarot card reading, Akashic reading and healing, pet healing, personal consultations, learning programmes, books and selected wellness or spiritual products.

The website descriptions are general information. The exact scope, duration, format, fee, availability, preparation requirements and deliverables for a particular session or programme will be communicated before the booking is confirmed. Some offerings may be online and others in person, depending on availability.

Bookings, Fees, Cancellations and Rescheduling

An enquiry or proposed appointment is not a confirmed booking. A booking is confirmed only after Otatva has accepted the request and communicated the appointment details and applicable fee or payment requirement. Please check the service, date, time, time zone, format and contact details in the confirmation.

Any advance, session fee, cancellation, rescheduling, late-arrival, missed-appointment or refund condition will be disclosed before you are asked to pay or confirm. The terms communicated in the booking confirmation or invoice form part of that booking. Please contact us as early as possible if you need to change an appointment. We will handle cancellation and refund requests fairly and in accordance with the terms disclosed and applicable law.

We may need to reschedule or cancel a session because of illness, technical failure, safety concerns or circumstances beyond reasonable control. In that case, we will contact you to arrange a reasonable alternative or refund any amount due under the booking terms and applicable law.

Products, Enquiries and Order Acceptance

Product pages, photographs and descriptions are provided to help you understand the items offered. Colours, finish, size, packaging or appearance may vary slightly because of lighting, display settings, handmade characteristics or supplier changes. We aim to keep descriptions accurate and will clarify important details when you enquire.

A product enquiry sent through WhatsApp, email or a contact form is not itself an accepted order. An order becomes binding only after we confirm in writing the product and quantity, final price, applicable taxes, delivery charge, payment method, estimated dispatch or delivery details and the applicable return/refund terms.

We may decline or cancel an unconfirmed request where an item is unavailable, a listing contains an obvious error, delivery is not possible or we have a reasonable concern about fraud or misuse. If payment has already been collected for an order we cannot fulfil, we will arrange the refund due under the applicable terms and law.

Prices, Taxes and Payments

Prices, taxes, shipping charges and any other mandatory fees will be communicated before an order or paid booking is confirmed. The amount shown in the final written confirmation or invoice is the amount payable for that transaction, subject to any correction required by law.

Use only payment methods and payment links confirmed through Otatva's official contact channels. Where an external payment gateway or bank processes a payment, that provider's terms and privacy practices also apply. Otatva will not ask you to disclose your password, card PIN, UPI PIN or one-time password (OTP) to receive a payment.

Please notify us promptly if you believe a payment has been made incorrectly or without your authority. Refunds, where due, will be processed through the original payment method or another lawful method within the applicable payment-provider and legal timelines.

Delivery, Returns, Exchanges and Refunds

For physical products, available delivery areas, shipping charges, estimated dispatch/delivery timelines, return address, return shipping responsibility and any product-specific restrictions will be disclosed with the relevant product or in the written order confirmation before payment. Delivery estimates are indicative and may be affected by courier operations, weather, public holidays or events outside our reasonable control.

If an item is damaged, defective, incorrect or materially different from its description, contact us promptly at otatva@gmail.com or +91 98337 96667 with your order details and, where useful, photographs of the item and packaging. We will review the issue and provide the remedy required under the disclosed policy and applicable law.

Nothing in this page removes or limits consumer rights or statutory remedies that cannot lawfully be excluded. A product-specific return, refund, exchange or warranty policy will apply only to the extent it has been clearly disclosed before purchase and is consistent with applicable law. For digital downloads, personalised items or items that cannot ordinarily be returned for hygiene or safety reasons, any restriction will be disclosed before purchase and will not remove mandatory legal remedies.

Courses, Books and Digital Content

Where a course, workshop, book or digital resource is offered, the applicable fee, access method, access period, format, schedule and any prerequisites will be stated before purchase or enrolment. Unless expressly stated otherwise, materials are licensed for your personal, non-commercial use only.

You must not copy, record, reproduce, publish, resell, distribute, share login credentials or make course materials available to others without written permission, except where the law permits. Any course-specific participation or access rules will be provided with that programme.

Acceptable Use and Respectful Conduct

You must not use this website or any communication channel to:

• harass, threaten, abuse, stalk, impersonate or unlawfully discriminate against another person;
• send spam, fraudulent requests, malicious code or misleading information;
• attempt unauthorised access, disrupt the website, scrape data or bypass security measures;
• infringe intellectual property, privacy, publicity or other legal rights; or
• publish false reviews, confidential session material or another person's photograph or personal information without authority.

We may restrict or suspend access where reasonably necessary to protect people, information, property or the operation of the website, or to comply with law. We will not use this clause to avoid legitimate customer complaints or statutory consumer obligations.

Intellectual Property and Website Materials

Unless stated otherwise, the Otatva name, logos, written content, graphics, photographs, page designs, course materials and other website content belong to or are licensed to Otatva or the relevant rights holder. You may view the website and use the information for personal, non-commercial purposes.

You must not reproduce, adapt, sell, distribute, publicly display or commercially exploit website content without prior written permission, except where permitted by law. You retain rights in content you lawfully own and provide to us, while granting permission for us to use it only as needed to respond to your request or provide the service you asked for.

Third-Party Services and External Links

The website may link to or use third-party services such as WhatsApp, email providers, social networks, hosting providers, payment processors or courier services. These services are independently operated and governed by their own terms, availability and privacy practices. We are not responsible for the content or policies of external websites, but this does not affect any responsibility we have under applicable law for our own representations or services.

Disclaimers, Liability and Indemnity

We make reasonable efforts to keep the website and its information current, but content may change and occasional errors or interruptions may occur. We may update, suspend or discontinue a page or offering where reasonably necessary. We will communicate material changes to a confirmed booking or order where appropriate.

To the fullest extent permitted by applicable law, Otatva will not be liable for indirect or consequential loss arising from use of the website or a service. This clause does not exclude or restrict liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or any consumer right or remedy that must remain available under Indian law. Nothing here limits liability imposed by the Consumer Protection Act, 2019 or other mandatory law.

You agree to be responsible for losses, claims or costs directly arising from your unlawful conduct, infringement of another person's rights or material breach of these terms, to the extent permitted by law. This does not make you responsible for our own negligence or unlawful acts and does not restrict any mandatory consumer protection.

Questions, Complaints and Grievance Redressal

Please contact us first so we can understand and try to resolve your concern. For a consumer grievance, we aim to acknowledge receipt within 48 hours and redress it within one month of receipt, in line with the Consumer Protection Act, 2019 and the grievance timelines prescribed by the Consumer Protection (E-Commerce) Rules, 2020, where they apply. You may retain your email or message as a record of the complaint.

Consumers may also use any statutory consumer grievance or dispute-resolution mechanism available under Indian law. Nothing in these terms requires you to give up those rights.

Governing Law and General Terms

These terms are governed by the laws of India. Subject to mandatory consumer-protection provisions and the jurisdiction available to a consumer under applicable law, courts at Mumbai, Maharashtra shall have jurisdiction over disputes arising from these terms.

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A delay in enforcing a right does not mean that the right has been waived. These terms, together with the specific written details of a confirmed booking or order and the Privacy Policy, form the understanding applicable to your use of the website and the relevant transaction.

We may update these terms when offerings, processes or legal requirements change. The latest version and its revision date will appear on this page. Material transaction-specific terms will be provided before you confirm or pay.